Policies, Terms, and Conditions

Privacy Policy

We collect information from you when you place an order, or subscribe to our newsletter. You may be asked to enter your name, e-mail address, mailing address, and phone number. All information provided by our customers is kept secure and private. Credit card processing is done securely with SSL encryption via E Processing Network.

How we use your information
To improve customer service and personalize your experience
-Your information helps us better respond to your needs
To improve our website and products
-We strive to improve our products based on the feedback we receive
To process transactions
-Your information, public or private, will not be sold, exchanged, transferred, or given to any other company for any reason without your consent other than for the purpose of delivering the purchased product to you.
To send our newsletter
-The email address you provide for order processing may be used to send you information pertaining to your order in addition to receiving occasional company news, updates, and promotions related to our products.

If at any time you would like to opt out from receiving future newsletters we include detailed instructions at the bottom of each email.

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

Order Policy/Out of Stock Items

Substitutions of flavors may be necessary due to stock. Orders that end up with a negative balance may be refunded with store credit, or substitutions based on availability. Any orders placed incorrectly or by mistake on this website will not be refunded by reapplying the funds to your card due to card processing fees. We will provide store credit in the total amount to be refunded. All orders placed are final.

Orders usually ship within 48 hours of receipt but may be delayed due to incoming orders that contain products that are required to process your order. Please check our processing time on the homepage of the website before placing an order. Products that are out of stock may delay your order, and we may fill orders with substitutions as needed. We will keep you informed of any items that you have ordered that are out of stock.

Accepted Forms of Payment

Our preferred method of payment is Visa, MasterCard, and Discover.  Paypal is also available, please email for instructions.  We do not accept money orders, cashier’s checks, or personal checks. Your credit card will be billed upon submission of your order.

All Transactions are in US Dollars.

Purchase Policy  (Updated 2.20.13)

By purchasing items from us you agree that you are above 18 years of age, or the legal smoking age of your locality. You also agree that you are fully aware of our policies, and that you are using the products on this site AT YOUR OWN RISK. We reserve the right to refuse or refund any order.

All orders placed are final, and cannot be canceled! Any orders placed incorrectly, or by mistake will not be refunded by reapplying the funds to your card due to card processing fees. Unless the customer is willing to pay a fee of 6% our credit processor charges to refund/cancel orders. This includes orders charged twice by pressing the submit order button twice at checkout. We will provide store credit in the total amount to be refunded good for 6 months. All orders placed are final.

All sales are final. Returns & Exchanges are not accepted due to the nature of the products we sell. Warranties are posted in each item description. All postage costs for returning items are the responsibility of the customer.

Large orders may require special shipping options we do not offer on this website. If an order is made that cannot be shipped via the shipping method paid for at checkout, you will be contacted to make arrangements for shipping. If your order showed the shipping option (LARGE ORDER, PLEASE EMAIL FOR QUOTE), please email us for a quote before completing the checkout.

We do not ship retail orders over $250.00. If an order is made over $250, you will be contacted, and eventually refunded. If you're interested in making an order over this amount, please be kind, and contact us first.

We do not do wholesale

Or sell large amounts for any kind of resale! If an order is made for too large an amount, you will be contacted and eventually refunded. Please do not even make an order if that is your interest!

We do not ship retail orders over $300.00. If an order is made over $250, you will be contacted, and eventually refunded. If you're interested in making an order over this amount, please contact us first.

Battery Policy

Order Errors

We will correct any mistakes made on orders that have resulted in incorrect or missing products, per request, within 10 days of the receipt of your order. Any time after this period we will not replace missing or incorrect products.

If you have an issue with an order please send us an email!  We would love to help make it right, but are unable if we don’t hear about it!

Discounts

Many of our discounts can only be applied while logged in to a registered users account. Certain discounts are single use per customer, and duplicate accounts to abuse these discounts will result in a refund of the order, and ban from using this website in the future.

Warranty Policy

We offer varying lengths of warranties on products, and each product page will clearly mark the length of warranty for that item. All postage costs for returning items to us are the responsibility of the customer. Items found to be faulty within the declared warranty period will be replaced once we have been notified of the problem via email. Items sent back to us without prior notification will result in a delay of processing or no processing.

All parts covered under a warranty period may be repaired/replaced once they have been shipped back to us at the purchasers expense. This warranty starts at the time the order is placed, and is to cover items from early failure. All items found to be damaged from misuse will not be covered under the warranty, and may be returned to the customer at their own expense.  All DOA items found to be in working condition may be returned to the customer at their own expense. Warranty is from the time of original purchase, and does not extend due to replacement products.

Taxes

We will automatically charge and withhold the applicable sales tax for all orders shipped within the state of Wisconsin. For all other states, you are solely responsible for sales tax or other taxes due.

Shipping Time

Orders placed Monday-Friday will usually ship within 24-48 hours as long as the item ordered is in stock, and services for shipping are available. Due to the nature of our products, and the time it takes to process orders, please allow a reasonable amount of time for your order to be created and shipped. We do not process orders on Saturdays, Sundays, or any major/postal holidays.

Shipping Policy

We ship worldwide via USPS priority mail, first class mail, international mail, or express mail. All first class and priority packages inside the US ship with delivery confirmation. This is not a tracking number. USPS may update the location at times, but is not required to do so. Express Mail is the only shipping option that carries a real tracking number, and is available upon request for certain countries. First class and priority international are not trackable and do not have delivery confirmation. Express mail international is the only trackable shipping method for outside the US. (Please allow enough time for the items to get to your country, and clear customs before contacting us about a missing package.) International first class shipping can take longer than a month, and International priority mail may take 2-3 weeks.

We have no control over packages once they are turned over to USPS, and we are not responsible for lost, held, or damaged packages. We can not guaranty delivery on any package, and we are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase with your order from USPS, so any shipping issues must be handled by USPS. Insurance & Signature Confirmation is available to add to any order, and is recommended for all orders.

Duties, Taxes, Vat, or any other fees for international orders are solely the responsibility of the customer.

Insurance – Insurance claims are typically paid out within 7-10 business days from Stamps.com. If you do not add insurance to your order we cannot help you recover the cost of the package, or reship the order. If you added insurance to your order, a claim will be filed, and if approved will be paid by Stamps.com for the amount of the declared value of the items less postage & insurance fees. Once the refund is received the customer may choose to have the funds returned, or the original order replaced & re-shipped. In any event, Sweet-Vapes is not responsible for losses, or damages during shipment. All claims must be handled by USPS or Stamps.com.

Insurance claims for lost packages may only be submitted 30 days after the shipment date, while claims for damaged packages may be submitted within 180 days of the shipment date.

Warning: Any fraudulent claims will make the package recipient liable for prosecution for mail fraud under the Federal Criminal Code.